Refund Policy
Effective Date: 1 June 2025
At Rekalab.com, we are committed to providing a high-quality experience for content creators through our AI-powered script and image generation tools. To maintain fairness and transparency, please review our refund policy below:
1. No Refunds on Subscriptions or Credits
All purchases of subscriptions and credits are final, non-refundable, and non-transferable. This includes:
- Monthly subscription fees
- Credit balance
- Unused or expired credits
We encourage users to fully explore our platform using the available credits before upgrading or purchasing additional credits.
2. Credit Expiry
Credits expire at the end of each 30-day billing cycle and do not carry over. It is the user's responsibility to utilize available credits within the active billing period. Expired credits will not be refunded or reinstated.
3. Charge Disputes
If you believe there has been a billing error, please contact us at team@rekalab.com within 7 days of the charge. We will review the issue and respond accordingly. Disputes raised after this window may not be eligible for consideration.
Please do not initiate a chargeback without contacting us first. Doing so may result in the suspension of your Rekalab account.
4. Duplicate Charges
In the rare event of a duplicate payment, we will review and process a refund for the extra charge after confirmation. Proof of duplicate billing may be required.
5. Technical Issues
Credits are only deducted when a script or image is successfully generated. If a technical error occurs and no usable content is produced, please contact us immediately. If we confirm that your credits were wrongly deducted, we will restore the affected credits to your account.
6. Cancellation
You may cancel your subscription anytime from your account's billing portal. Your subscription will remain active until the end of the billing cycle, after which it will not renew. We do not offer partial refunds for unused time within an active billing period.
7. Contact
For any refund-related concerns or billing inquiries, please email us at team@rekalab.com